India Tweaks Rules For Global Roaming SIM Cards
In line with its reforms for the telecom sector, the Narendra Modi government has taken yet another step to safeguard the interests of Indian telecom consumers travelling abroad and also to streamline the procedures in line with the other licenses and registrations and using international roaming cards or global calling cards of foreign operators operating in India.
The Department of Telecom (DoT) which works under the Ministry of Communications has revised the terms and conditions regarding the renewal of No Objection Certificate (NOC) for sale/rent of international roaming cards or global calling cards of foreign operators operating in India. The revised policy came into effect from January 14, 2022 and the revised terms and conditions have been finalized by DoT after deliberations on the suo-motu recommendations of TRAI on sale/rent of International roaming SIM cards/Global calling cards of foreign operators in India.
The revised policy mandates the NOC holders to make provision for providing information regarding customer care service, contact details, escalation matrix, itemised bills, information related to tariff plans, services offered, etc. Provision has also been made to strengthen Billing and consumer grievance redressal mechanism to facilitate time bound resolution of grievance by the NOC holders with provision for Appellate Authority in DoT. Further, the revised policy also streamlines the application process/ other procedures for the NOC holders in line with the other licenses/ registrations etc. in the DOT and to facilitate the resolution/ management of the issues of the NOCs holders.
In the last two years, the Indian government has focused on establishing firm customer redressal mechanism across industries. The government has already pushed its way through among social media companies and the OTT platforms to create reliable and workable systems for consumer protection. The latest reform brings cheers and a great sigh of relief for consumers. And upcoming reforms are set to take India in a new momentum.